Community Guidelines

Draft — published for the invite-only beta; this text may change.

Draft. This text is a draft awaiting legal review and may change before it takes effect. No date is shown on this page yet; one will be added when the text is published. The Content Policy says how these rules are enforced.

Why these guidelines exist

knowyourRide lets passengers look up a ride-hailing vehicle by its registration number before they get in, and tell other passengers how a ride went. It only works if what people read here is honest, first-hand, and fair to everyone involved, including the driver, who cannot reply.

These guidelines apply to everything you add to knowyourRide: your reviews, your ratings, the evidence you attach, your helpfulness votes and your reports.

1. Review a ride you took

• A review is about one ride you took yourself, in the vehicle whose registration number you searched, within the last 90 days.
• Do not review a vehicle you own or drive.
• One review per ride. If you want to add something, edit your review. You can do that for 24 hours after you post it.

2. Describe what happened, not who someone is

• Say what happened on the ride: how the vehicle was driven, whether the driver followed the route, how you were spoken to, whether the car was clean, whether it arrived.
• Do not label a person. Describe conduct, and let other passengers draw their own conclusions.
• Do not accuse anyone of a crime. If you believe an offence took place, report it to the police. A review that appears to accuse someone of an offence, or that contains a threat, is held: nobody else sees it unless a moderator publishes it.
• If you are in danger, call 112. knowyourRide is not an emergency service and does not contact anyone for you.

3. Keep people's personal details out

• Leave out names, phone numbers, and the registration numbers of other vehicles. The vehicle's own registration number is what the review is attached to, so you do not need to repeat it.
• Do not post anyone's home address, UPI ID, email address, Aadhaar, PAN, driving licence, passport or voter ID number, or bank details.
• We automatically mask phone numbers, UPI IDs and email addresses in review text. A review that appears to give someone's address or identity numbers is held.

4. Be honest

• Only describe things you experienced.
• Do not write a review to push a vehicle's score up or down.
• Do not use more than one account, or act together with other people, to move a score. Patterns like this are detected and reduce how much the reviews involved count.
• Vote a review helpful or not helpful because of what it says, not because of who wrote it.

5. Be respectful

• No threats, harassment or abusive language, towards the driver, other passengers, or anyone else.
• Slurs are held automatically. A slur is a word that demeans a person or a group for their caste, religion, gender, sexuality, disability, ethnicity, region or skin colour. A review that contains one is held, and stays hidden until a moderator publishes or removes it.
• Other strong language is not held automatically, but other users can report it, and a moderator can remove a review because of it.

6. No spam

• No links, advertising or promotions. A review containing a link is held.
• Do not post the same review more than once. A review that repeats one of your recent reviews is held.

7. Evidence: your own ride only

• You can attach one screenshot or receipt of your own ride.
• Before any person sees it, including our moderators, we black out faces, QR codes, phone numbers, UPI IDs, one-time codes, Aadhaar numbers, PIN codes, email addresses, and every name except the driver's first name.
• Other users never see your evidence. It is used to verify your review, and a verified review carries more weight in the score.

8. Tools you have

• Report a review that breaks these guidelines. Choose Spam, Abusive language, Misleading information, Harassment, Personal details shared, Legal concern or Something else. The reviewer is not told who reported them. A review that collects several reports is held until a moderator looks at it. Please report in good faith; reporting a review because you disagree with it is not what reports are for.
• Block a reviewer, and you will not see their reviews anywhere in knowyourRide. They are not told. A block cannot currently be undone from inside the app.
• Edit or remove your own review. Edit within 24 hours of posting, and an edited text is checked again. Remove a published review at any time from My reviews. A review that is Under review cannot be removed until that is resolved, so that the record of what was submitted is kept.
• Stay off the leaderboard. You can opt out of the helpfulness leaderboard.

9. What happens when a review breaks these guidelines

knowyourRide has zero tolerance for objectionable content and abusive users, and we act on reported content within 24 hours.

• Held. The review is not shown to anyone else, and stays hidden until a moderator publishes or removes it. You see it in My reviews marked Under review. Being held does not mean anything is wrong with your account.
• Removed. A moderator removes the review. We notify you, and the reason is shown on the review in My reviews.
• A note. A moderator leaves a note on your review. The review stays visible.
• Account hold. If an account keeps breaking these guidelines, we can put it on hold. You can still read everything, but you cannot post, vote, report or upload until the hold is lifted.

We tell you what we did and where to see it. We never tell you, or anyone else, that a person is something.

10. If a review is about you, or you disagree with a decision

Drivers, vehicle owners, and anyone who believes a review is wrong, unlawful or about them can ask us to look at it. So can a reviewer who disagrees with a moderation decision. Write to the address on our grievance redressal page (/legal/grievance). Every complaint is logged and worked to three deadlines: acknowledged within 72 hours, decided within 7 days, closed within 30 days.

11. KYR Plus does not buy anything here

Paying for KYR Plus never changes how a review is checked, whether it is published, how much it counts, or a vehicle's score.

12. Changes

We will update these guidelines as knowyourRide changes. The date at the top of the page says when they last changed.