Terms of Service

Draft — published for the invite-only beta; this text may change.

Draft. This text is a draft awaiting legal review and may change before it takes effect. No date is shown on this page yet; one will be added when the text is published.

1. Who we are, and what knowyourRide is

knowyourRide is an app for looking up a ride-hailing vehicle by its registration number before you get in, and for reviewing the ride afterwards. Passengers' reviews build a community safety score for the vehicle, from 0 to 100, with separate scores for Safety, Behaviour, Cleanliness and Reliability.

knowyourRide is run by Shubhankar Kalra, an individual based in India ("we", "us"). These terms are an agreement between you and us.

knowyourRide is not affiliated with, endorsed by, or connected to Uber, Ola, Rapido or any other ride-hailing company.

2. Who may use knowyourRide

• You must be at least 13 years old. Before you enter a phone number, we ask for the year you were born. If that year puts you under our minimum age, no account is created and the decision is final.
• You need an Indian mobile number to sign in. knowyourRide is available in India only.
• One account per mobile number.

3. Your account

• You sign in with a one-time code sent to your mobile number. We never ask you for a password.
• Nobody sees your name or your number. Other users see a pseudonym, a handle we generate for you. You cannot choose it, but you can ask for a new random one a few times a day.
• You are responsible for what is done from your account, so keep your phone and its lock secure.
• How we handle your personal data is described in our Privacy Policy (/legal/privacy).

4. What knowyourRide is not

• It is not an emergency service. If you are in danger, call 112. Nothing in the app contacts the police, the ride-hailing company or anyone else for you.
• A score is community feedback, not a verification. We do not check drivers, their licences, their vehicles or their backgrounds. A score reflects what passengers have reported. A high score does not promise a safe ride, and a low score does not establish that anything happened.
• A thin score says so. Any score resting on fewer than three verified reviews is marked provisional and captioned "Limited data".
• We do not arrange, operate or take payment for rides.

5. Writing a review

A review is about one ride you took, in a vehicle identified by its registration number, within the last 90 days. It carries the ride-hailing platform, the ride date, four ratings from 1 to 5, and optionally up to 1,000 characters of text and one piece of evidence.

When you write a review, you confirm that:

• you took the ride, and what you describe happened as you describe it;
• you are describing conduct, such as how someone drove or behaved, and not labelling a person;
• the vehicle is not your own and you are not reviewing yourself.

You can edit a review for 24 hours after posting it. After that it can no longer be rewritten, but you can remove it at any time.

Other users see your review with your pseudonym, the month of the ride (never the day), your ratings, your text and its helpfulness votes.

6. What you may not post

Do not post, in a review, a report note or evidence:

1. Anyone's personal details: phone numbers, UPI IDs, email addresses, home addresses, Aadhaar or PAN numbers, or anything else that locates or identifies a person beyond what the ride itself shows.
2. An accusation that someone committed an offence. Describe what happened. If you believe an offence took place, report it to the police. A review is not the place to decide it.
3. Threats, harassment or abusive language aimed at anyone.
4. Misleading content: a ride that did not happen, events you did not experience, or a review written to raise or lower a score rather than to describe a ride.
5. Spam: links, advertising, or the same review posted more than once.
6. Coordinated reviewing: several accounts, or several people, acting together to move a vehicle's score.

7. Evidence you upload

• You may attach one image of your own ride, such as its receipt or a screenshot, as JPEG, PNG, WebP or HEIC, up to 10 MB.
• We redact every image before any person sees it, our moderators included. We black out faces, QR codes, phone numbers, UPI IDs, one-time codes, Aadhaar numbers, PIN codes, email addresses, and every name except the driver's first name. We also strip the photo's location and camera data. We keep the registration number, platform, date and fare, because those are what the evidence proves.
• Evidence is not shown to other users. Only you and our moderation team can see the redacted copy. It is used to verify your review, and a verified review carries more weight in the score.
• We delete the original, unredacted image once it has been checked, and never later than 30 days after you uploaded it.

8. How moderation works

knowyourRide has zero tolerance for objectionable content and abusive users, and we act on reported content within 24 hours.

• Automated checks run on every review before it is published. Personal details are masked. A review that appears to accuse someone of an offence, to expose someone's personal information, to contain a slur, or to be spam or a duplicate is held. A held review is not shown to anyone else, and you see it in My reviews marked Under review. Other strong language is not held automatically, but other users can report it, and a moderator can remove a review because of it.
• Reports. Any user can report a review as spam, abusive language, misleading information, harassment, personal details shared, a legal concern, or something else. A review that collects several reports is held until a moderator looks at it.
• Unusual activity on a vehicle. When a vehicle receives an unusual number of reviews in a short time, new reviews of it wait for moderation, and its page says the recent activity is being checked.
• What moderators can do. A moderator can remove, restore or hold a review, or leave a note on it. We notify you, and when a review is removed the reason is shown on it in My reviews.
• How much a review counts. Reviews backed by evidence count for more than reviews without it. Reviews from new accounts count for less until the account is established. Signs of coordinated or duplicated activity reduce how much a review counts. Paying for KYR Plus never changes any of this (§11).
• Limits. Reviews, votes, reports and evidence uploads are limited per account per day, so that no single account can dominate a vehicle's page.

9. Suspension

If an account breaks these terms, we may put it on hold. An account on hold can still read everything, and can still cancel a pending account deletion, but it cannot post, vote, report or upload. If you believe a hold or a moderation decision is wrong, write to us through grievance redressal (§10).

10. If a review concerns you, and complaints generally

Drivers, vehicle owners, and anyone else who believes something published on knowyourRide is wrong, unlawful, or about them, can ask us to review or remove it. Anyone can use the same route to complain about how we handled their personal data.

Write to the address on our grievance redressal page (/legal/grievance). A complaint may also reach us as an in-app report or a legal notice. Every complaint is logged and worked to three deadlines: acknowledged within 72 hours, decided within 7 days, closed within 30 days.

11. KYR Plus

• KYR Plus is an optional subscription. It removes ads and adds a vehicle watchlist with alerts, extra search filters, premium profile cosmetics and priority support.
• Prices are shown in the app before you buy, as the store you buy through gives them to us.
• You pay the store, not us. Subscriptions are sold through Apple's App Store (or Google Play, where available) and billed to your account with that store. They renew under that store's terms until you cancel.
• To cancel, use your store account's subscription settings; the app's Manage subscription row takes you there. After cancelling, Plus stays active until the end of the period you have paid for.
• Refunds are decided by the store you paid, under its own policy.
• Restore purchases brings an existing subscription to a new device on the same account.
• Plus is convenience only. It never changes a score, a review's weight, its verification or its visibility.
• Cosmetics are fixed, named items. None is a random draw.

11A. Coins and coupon codes

• Coins are a reward for taking part, given to you by us for what you do in knowyourRide or as a gift. You cannot buy coins. Coins have no cash value: they cannot be sold, transferred to another account, or exchanged for money.
• Coins never change a score, a review's weight, its verification or its visibility.
• A coupon code is free. It is personal to the person it was given to. A code that is sold is void, and we may take back what it unlocked.

12. Advertising

The free version shows ads: a banner on some screens and at most one full-screen ad per session, spaced several minutes apart. KYR Plus members see no ads. What the ad provider collects, and when ads are personalised, is set out in the Privacy Policy.

13. Your content, and the licence you give us [proposal]

• You keep ownership of what you write and upload.
• So that knowyourRide can work, you give us a non-exclusive, royalty-free, worldwide licence to host, store, redact, moderate, display and distribute your reviews and ratings within knowyourRide, and to use them to calculate scores.
• The licence continues after you delete your account. Your reviews stay published, anonymised under a removed pseudonym, and continue to count towards scores (§14). Removing a review yourself before deleting your account ends the licence for that review.

14. Deleting your account

• You can delete your account from Settings in the app, or at /account/delete without the app installed.
• Deletion starts a 7-day grace period, and you can cancel it at any time before it ends.
• When it ends, your sign-in is deleted and your account is anonymised. Your reviews stay published under a removed pseudonym. If you want a review gone, remove it before you delete your account.
• Before you delete your account, you can export the data we hold against it from the app.

15. Changes to these terms

When we change these terms, the app shows a notice in Settings asking you to accept the new version. We keep a record of which version you accepted and when.

16. Our responsibility to you [proposal]

• knowyourRide is provided as it is and as available. Scores and reviews are other users' reports, and we do not warrant that they are accurate or complete.
• To the extent the law allows, we are not liable for any decision you make, or any loss you suffer, because of a score, a review, or the absence of one.
• Nothing in these terms limits any right you have under Indian law that cannot be limited by agreement.

17. Law and disputes [proposal]

These terms are governed by the laws of India. Before going to court, write to us through grievance redressal (§10) so we have the chance to resolve it.

18. Contact

Everything goes through grievance redressal (/legal/grievance). It carries the address we answer and the deadlines we answer to.