knowyourRideGrievance redressal
If something published about you on knowyourRide is wrong or should not be there, or if you have a complaint about how your personal data has been handled, write to us. Every complaint is logged and worked to the deadlines below.
Where to write
Address to be published before launch
Tell us what the complaint is about and, if it concerns something published, include a link to it or enough detail to find it. If you are writing about your own personal data, write from the address or about the account you are asking about.
Grievance officer
- Name
- Shubhankar Kalra
- Address to be published before launch
- Postal address
- [To be added before public launch.]
How long we take
- Acknowledgement — within 72 hours
- We confirm the complaint reached us and that it is open.
- Decision — within 7 days
- We tell you what we have decided and why.
- Resolution — within 30 days
- The complaint is closed, with the outcome recorded.
These are the deadlines the product itself measures against; they are not adjustable by an operator during an incident.
Other doors
- Report a review from inside the app — reports are triaged by the moderation team.
- Delete your account and everything tied to it, from the app or from this page.
Interim page. The postal address required at launch is to be added before public launch. The address above is the one this page publishes and it changes here the moment it changes in our records.